SHIPPING AND RETURN POLICY

Warranty Process

When a product purchased on the Site has a manufacturing defect, the consumer may request repair of the product. If this is not possible, they may request a new, identical product. The warranty period is determined by each product type, and this information appears on the product page on the Site. The warranty period begins on the date the consumer receives the product. To exercise the warranty, the consumer must contact our customer service line, either by phone or email, where they will be given instructions on how to process the warranty.

To exercise the warranty, the following procedure must be followed
  • Within the corresponding warranty period, the customer must contact the Company’s customer service department, specifying the details that justify the warranty.
  • Only with the Company’s authorization, the user will deliver the product to the Company for inspection.
  • Once the product is received, the Company will have two business days to evaluate the warranty eligibility. If applicable, the Company will communicate the appropriate solution (repair, replacement, or refund).
  • The Company will have up to 7 additional business days to implement the communicated solution. The communicated solution is non-negotiable.
  • The warranty applies solely and exclusively to manufacturing defects or abnormal product conditions. Any damage or deterioration caused by use is excluded.
  • Any refund resulting from the warranty application will be issued as credit to be used on the Site for future purchases.
Product Dispatch

Products purchased through the Site will be subject to the dispatch and delivery conditions chosen by the user and available on the Site. Information regarding the shipping location is the user’s sole responsibility. The delivery and dispatch times are counted from the date the offering company validates the purchase order and the payment method used. Business days and/or office hours are considered for compliance with said deadline.

The company will contact buyers to provide information and an estimated shipping date.

If the User is not present when the order is delivered, one additional attempt will be made. If the User is not present for a second time, the shipment will be returned to our offices. The User must contact us to arrange a new delivery, the cost of which will be the User’s sole responsibility.

In the case of shipments via land agencies, the User is obligated to contact the chosen agency to inquire about the arrival of their order. After the estimated arrival time has elapsed, the company will share the delivery note from the chosen agency with buyers.

The estimated arrival time is a time calculated by the shipping agency. The user must wait three times the original estimate before initiating a claim process.