User Manual – Andean Platform

1. introduction

Andean Republic is an ecommerce platform designed to connect local Peruvian communities with international customers, especially in countries like Canada. Products include superfoods, artisanal textiles and community experiences, with the ability to make payments through cryptocurrencies and track product development through blockchain.

This manual aims to guide you in using the most important functionalities of the platform.

Translated with DeepL.com (free version)

2. Access and Initial Configuration

Access to the Platform

– URL: www.andeanrepublic.com/admin

– Enter your assigned username and password. If you do not have credentials, please contact the administrator.

Control Panel

– Once inside, the main control panel displays:
– Recent orders
– Products in stock
– Craftsmen activity
– Cryptocurrency Panel

Basic Site Settings

– General Settings: From the side menu, select Settings to modify:
– Site name, time zone and default currency.
– Site Language: You can toggle between English and Spanish.

3. Product Management

Add New Product

Go to Products > Add New.
2. Select the product category: superfoods, textiles or community experiences.
3. Enter details such as title, description, and price.
4. Upload product images from the media library.
5. Inventory management: In the “Inventory” tab, add the quantity on hand.
6. Custom attributes: For textiles, add attributes such as size, color or material.
7. Click Publish to activate the product.

Edit or Delete Products

– Navigate to Products > All Products.
– Find the product in the list and select “Edit” or “Delete” as needed.

4. Order Management

Review Orders

1. Go to Orders in the administration panel.
2. Here you will see a list of all orders. You can filter by status (pending, processed, completed).
3. To view the details of an order, click on the order ID.

Update the Status of an Order

1. Within the order, select the appropriate status: Pending, Processed, Shipped, Completed.
2. A notification will automatically be sent to the customer.

Returns or Refunds

1. Select the order and click on Refund.
2. Indicate the amount to be refunded and the reason.
3. Click Process Refund.

5. Customer Management

Viewing Clients

– In the menu, select Clients. Here you will see a list of all clients registered on the platform.

Editing Client Data

1. Click on the name of the client you want to edit.
2. Modify the necessary data, such as name, email or address.
3. Save changes.

Coupons and Discounts

– From the Marketing menu, you can create and manage discount coupons that can be sent to selected customers.

6. Blockchain and Product Traceability

Product Traceability

– Each product has an automatically generated traceability code, which allows users to verify the origin and manufacturing process of the product.
– In the profile of each product, you will find the Blockchain tab, where you can upload videos or photos of the creation process, which will be recorded in the blockchain.

View Traceability Register

1. Log in as an administrator.
2. In the products section, search for the specific product.
3. Click on the Traceability tab to view the complete history of the production stages.

7. Cryptocurrency Payments

Cryptocurrency Settings

1. Go to Settings > Payments.
2. Activate the Cryptocurrency Payments option.
3. Configure the accepted currencies (Bitcoin, Ethereum, etc.) and conversion rates.

Reviewing Cryptocurrency Payments

– In the Orders tab, cryptocurrency payments will appear with the corresponding icon.
– You will be able to see the confirmation status of the transaction and the equivalent amount in local currency.

8. Artisan Profiles and Ratings

Creating Artisan Profiles

1. Go to Users > Add new user.
2. Assign the Artisan role and complete the profile data: name, description, assigned products.
3. Artisans will be able to upload multimedia content about their production process.

Artisan Ratings

– Users can leave ratings and comments about the products and the shopping experience, which influences the artisan’s public rating.

9. Safety and Maintenance

Site Backup

– Weekly backups are recommended. Use the server’s built-in backup tool or a plugin such as UpdraftPlus.

Updates

– Keep WooCommerce, WordPress and plugins up to date from the Updates tab.

Role Management

– Control the permissions of each user (admins, crafters, customers) from Users > All users.

10. Frequently Asked Questions and Support

– Payment error: Check your payment gateway credentials in Settings > Payments.
– Product not visible: Make sure the product is published and assigned to the correct category.
– Support: If you experience problems, contact technical support at support@andeanrepublic.com.

This manual will help you efficiently manage the Andean Republic platform, making it easier to market products from local communities.